FAQs
✨ Bonzer Aussies — Frequently Asked Questions
💬 What is Bonzer Aussies all about?
We’re a proudly Aussie-owned business dedicated to making everyday life easier, more convenient, and a whole lot more bonzer.
From home essentials and clever tools to wellness must-haves and travel gear, we handpick quality products that bring value and practicality to your daily routine.
🚚 Do you offer free shipping?
Yes! We offer free shipping Australia-wide on every order.
No hidden fees and no surprises — just straightforward, reliable delivery to your door.
⏱️ How long does delivery take?
We aim to dispatch all orders within 1–2 business days.
Estimated delivery times:
Metro areas: 3–7 business days
Regional areas: 5–9 business days
You’ll receive a tracking number as soon as your order ships.
🔁 What is your return policy?
Your satisfaction means everything to us.
If you're not completely happy with your purchase, we offer a 30-day money-back guarantee.
Items must be unused and in their original packaging.
To start a return, simply contact our support team at info@bonzeraussies.com.
🛠️ What if my product is faulty or damaged?
We stand behind the quality of our products.
If your item arrives damaged or faulty, contact us within 7 days and we’ll arrange a replacement — quick and hassle-free.
📦 How can I track my order?
Once dispatched, you’ll receive an email with your tracking number.
You can also track orders directly on our website under Track Your Order.
🌱 Are your products eco-friendly?
We’re committed to doing our part.
Many of our products are designed with sustainability in mind, using eco-friendly materials and minimal packaging.
We’re continuously expanding our environmentally conscious product range.
🌏 Do you ship internationally?
At the moment, we ship exclusively within Australia.
We’re exploring international shipping options and hope to expand soon!
💌 How can I contact you?
Our friendly support team is here to help.
Reach us anytime at info@bonzeraussies.com, or visit our Contact Us page.
We aim to respond within 24 hours.
🦘 Is Bonzer Aussies an Australian company?
Absolutely.
We’re Australian-owned and operated, run by locals who value quality, fairness, and great service.
We understand what Aussies want — because we’re Aussies too.
Every order supports a small business committed to delivering top-notch everyday solutions.
💳 What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, Afterpay, and more.
Shop your way — easily, securely, and stress-free.
🎁 Do you offer bundle deals or special promotions?
Yes!
We regularly run bundle discounts, seasonal promotions, and limited-time offers.
Keep an eye on our homepage or join our newsletter so you never miss a deal.
🧽 How do I use or clean my product?
Most items include simple instructions right in the package.
If you need extra help with usage or maintenance, just send us a message — we’re always happy to assist.